Terms of service

01Provider and agreement

Nivoraworks, sole proprietorship of Kamiel Niville, company and VAT number BE 1041.516.417, Julius en Maurits Sabbestraat 15, 8000 Bruges, Belgium provides Box. Contact box@nivoraworks.com. If you use Box for an organisation, you confirm that you can bind that organisation; “you” then includes it. Any signed order or enterprise agreement takes priority over these online terms where it expressly says so.

Our Privacy Policy describes controller processing. When Nivora processes customer communication on behalf of a business customer, the Data Processing Addendum at box.nivoraworks.com/dpa forms part of this agreement.

02Eligibility, accounts and security

You must be at least 16 to use Box. If you are under 18, you may only take a paid plan with the consent of a parent or guardian, who is then bound by these terms with you. Account information must be accurate and kept current. You may connect only accounts, inboxes, pages, teams and business assets you are authorised to access and process.

Keep credentials and devices secure, use a unique password and available multi-factor authentication, and tell us promptly about suspected compromise. You are responsible for activity under your account until you notify us, except to the extent caused by our breach of duty. Administrators are responsible for team membership and role assignments.

03Licence and customer content

We grant you a limited, non-exclusive, non-transferable right to use Box during the subscription for your internal communication purposes. Box software, branding and documentation remain ours or our licensors’. Feedback may be used without identifying you or disclosing customer content.

You retain rights in the messages, files, prompts and other content you provide. You instruct us to host, transmit, transform and display that content only as needed to provide, secure and support Box. You confirm you have the necessary rights and lawful basis for customer, employee and contact data you place in Box.

04Acceptable use

Do not use Box for spam, harassment, unlawful surveillance, credential theft, malware, prohibited scraping, deceptive automation, illegal content, infringement, bypassing provider rules, security testing without written authorisation, or activity that harms another person or the service.

Comply with applicable communications, marketing, employment, records and data-protection law and with Google, Microsoft, Meta, WhatsApp, Apple and other connected-provider terms. We may rate-limit, reject or quarantine activity needed to protect users, providers or infrastructure.

05Connected services

Connected services are controlled by their providers. Their APIs, permissions, messaging windows, eligibility rules and availability can change. You authorise Box to take only the actions you request through the interface and can withdraw that access by disconnecting the service.

A linked-device WhatsApp feature, if offered, is not the official WhatsApp Business Cloud API and carries no Meta service-level commitment. The provider may disconnect it. Use an official provider route where contractual availability or regulated archiving is required.

We are not responsible for a provider outage, suspension or policy change outside our reasonable control, but we will not use that clause to avoid responsibility for our own integration or security failures.

06AI features

AI output can be inaccurate, incomplete or unsuitable. Review it before sending, moving or relying on communication. Do not use Box AI as the sole basis for legal, medical, employment, credit or other high-impact decisions.

You may submit content to AI only where you have authority to do so. Box shows confirmation before supported external actions; you remain responsible for the final instruction. Model and usage limits may vary by plan to protect reliability and cost.

07Plans, billing and cancellation

Prices, included usage, billing interval, taxes and renewal terms are shown before checkout. All prices are shown including VAT; for business customers the invoice shows the VAT separately. A new account starts with a free trial of 3 days without a payment method. After the trial, Box is locked until you choose a paid plan; the trial never turns into a paid plan on its own. Paid plans renew until cancelled. Stripe processes payment details; Box does not receive full card numbers. You authorise the displayed recurring charge and must keep payment details valid.

You can cancel in the billing settings or Stripe customer portal. Unless the checkout or mandatory law says otherwise, cancellation stops the next renewal and access continues through the paid period; already-started periods are not refunded. We will provide any mandatory consumer withdrawal, refund or price-change rights that apply to you.

We may change future prices with advance notice. A price change applies no earlier than your next renewal after the notice period. Non-payment may result in a downgrade or suspension after reasonable notice where practicable.

08Confidentiality and data protection

Each party must protect non-public information received from the other and use it only for this agreement, except where disclosure is authorised or legally required. Nivora personnel and providers are bound by confidentiality appropriate to their access.

The Privacy Policy and Subprocessor Register explain Box data handling. Business customers must provide required notices to their users and contacts and answer controller-level rights requests; Nivora will provide reasonable processor assistance under the DPA.

09Availability, support and changes

We aim to operate Box reliably and securely but do not promise uninterrupted or error-free availability. Preview and beta features may change or be withdrawn. Any separate signed service-level commitment controls over this paragraph.

We may change features where needed for security, law, provider compatibility or product improvement. We will give reasonable notice if a change materially removes paid core functionality, unless urgent security or legal action prevents advance notice.

Questions and complaints go to box@nivoraworks.com. We confirm within two working days that we have read it, and come back with an answer or a fix within ten working days. If working it out takes longer, we say so and say when you will hear from us.

10Suspension and termination

You can stop using Box, disconnect services or delete your account at any time. We may suspend access reasonably necessary to address a security incident, unlawful use, material breach, provider requirement or non-payment. Where safe and lawful, we will explain and allow a reasonable cure.

We may terminate an account for an uncured material breach or if the service is discontinued. On termination, access ends and customer content is deleted under the Privacy Policy and DPA, except for lawful retention. Export important data before closing the account.

11Responsibility and liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer and data-protection rights.

For business customers, to the extent the law permits and unless a signed agreement says otherwise, neither party is liable for indirect or consequential loss, lost profit or lost opportunity. Each party’s aggregate contractual liability in a twelve-month period is limited to fees paid or payable for Box in that period. This limit does not apply to the non-excludable matters above, your intentional misuse, or infringement of the other party’s intellectual-property rights.

Consumer rights under mandatory law remain unaffected. These terms do not make you responsible for loss caused by a defect or security failure for which Nivora is legally responsible.

12If you are a consumer

If you use Box privately, outside any professional activity, you are a consumer. This section then overrides anything above that would give you less, and mandatory Belgian consumer law overrides both.

You have fourteen days to withdraw from a paid plan without giving a reason, counting from the day you subscribe. A clear statement by email to box@nivoraworks.com is enough. You may also copy this model form: “To Nivoraworks, Julius en Maurits Sabbestraat 15, 8000 Bruges, box@nivoraworks.com. I hereby give notice that I withdraw from my Box subscription. Subscribed on: (date). Name and address of the consumer. Date.” We confirm receipt and refund within fourteen days.

Box starts working the moment you subscribe, which is what you are asking for. If you use the paid features during those fourteen days and then withdraw, you pay only for the part you used, in proportion to the price. If you asked us to give you the full paid period immediately and acknowledged that this ends your right of withdrawal, you can no longer withdraw. We ask for both separately and never through a pre-ticked box.

If we ever invoice you and you pay late, we send a free reminder first. Costs can only be added fourteen calendar days after you receive it, within the limits of Book XIX of the Belgian Code of Economic Law: at most 20 euro up to 150 euro outstanding; at most 30 euro plus 10% of the amount above 150 euro between 150.01 and 500 euro; at most 65 euro plus 5% of the amount above 500 euro beyond that, capped at 2,000 euro.

If we cannot resolve a complaint together, you can go to the Belgian Consumer Mediation Service free of charge: North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels, contact@consumentenombudsdienst.be, consumentenombudsdienst.be. You can also go straight to court: the clause naming the courts of Bruges does not bind you, and you can bring your case where you live.

The legal conformity guarantee for digital services applies to Box for two years, and for as long as we keep supplying it. The liability cap above works against you only as far as consumer law allows, and never for damage to life, body or health, nor for our own intent or gross fault.

13Law, disputes and changes to terms

Belgian law governs these terms. Courts in Bruges have jurisdiction for business disputes, while consumers may use any mandatory court or dispute right available where they live. Before filing, please send the issue to box@nivoraworks.com so the parties can try to resolve it.

We may update these terms for legal, security or product reasons. We will give prominent advance notice of material changes. Continuing after the effective date means acceptance; if a material change is unacceptable, you may cancel before it takes effect. The version date above identifies the agreement you accepted.